4: Don’t Read the Comments

This week, on Make New Mistakes, we issue a strong directive: for the sake of your sanity, don’t read the comments. Melissa and Taekia discuss what it’s like to provide a big service to so many people, and see your customers process it publicly on social media. We do know, however, that you will read the comments. We have strategies for wading through the deluge of comments, and how to integrate them, respond to them, or ignore them. For Mistakes in the News, we see how New Coke relates to our conventions, and a ridiculous medical mistake. Finally, we just came back from Con of Thrones so we have some fun on-site mistakes to report, and we’re getting our self care back on track. 

Follow us on Twitter and Instagram tell us about your new mistakes! Also, check out our website for links to Mistakes in the News. We’re actively looking for new questions, so please send us anything you’ve been wondering about to newmistakespod@gmail.com.

2 comments on 4: Don’t Read the Comments

  1. Shauna Carson says:

    I have to tell you this is one of my new favorite podcasts. I love listening to Women taking charge. I am a supervisor at a financial institution and I have started having my other supervisors listen to this. This has helped us to have better interactions with our bosses, our staff, and our members even. Directly after you talked about someone at a Con speaking down to you, we had the same situation on the phone and empowered our staff to use the same tactics you did . (“My name is X, you can call me X or Ma’am. I will call you Sir or Y.”) Keep up this podcast because I love it and I am learning so much.

    1. melissa says:

      We cannot tell you how exciting this comment is! That is absolutely the best thing for us to hear – that people are listening and taking some of these things we’ve learned to heart. Thank you so much for letting us know!!!

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